Terms of Service – AUK Marine and Mining

Last updated: 16 October 2026

These Terms of Service apply to your use of www.auk-maritime.com (the “website”) and to bookings made through it. The website is operated by AUK Marine and Mining (Pty) Ltd (“AUK”, “we”, “us”), registration number 2012/099242/07, 104 Bellairs Manor, 120 Bellairs Drive, North Riding, Johannesburg, South Africa. By using the website or making a booking, you agree to these terms. If you do not agree, please do not use the website.

1. Use of the website

  • You may use the website for lawful purposes only.
  • You must not attempt to gain unauthorised access, introduce malicious code, copy the site by automated means, or interfere with its operation.
  • The information on the website is general and is provided in good faith. It is not professional, legal, technical or survey advice. Ship inspections, surveys, audits and consultancy services are provided under separate written engagement terms.
  • We may change, suspend or withdraw any part of the website at any time without notice.

2. Workshop and training bookings

  • A booking is confirmed only after we receive your payment and send you a confirmation.
  • Seats are limited and are allocated in order of confirmed payment.
  • Course dates, times, venues and formats (in person or online) are shown on the booking page. We may adjust small details, such as the venue or presenter, and will tell you in good time.
  • Please give accurate details when you book. We are not responsible for a missed course caused by incorrect contact details.
  • Certificates or records of attendance are issued only to participants who meet the course requirements.

3. Prices and payments

  • Prices are shown in South African rand (ZAR) on the booking page, and include or exclude VAT as stated there.
  • Payments are processed securely by PayFast. We do not store your card or bank login details.
  • Your booking is not complete until payment is successful.

4. Cancellations and refunds

If you cancel a booking (send written notice to info@auk-maritime.com):

  • 14 or more days before the course starts: full refund, less payment processing fees, or a free transfer to another scheduled date.
  • 7 to 13 days before: 50% refund, or one free transfer to another scheduled date.
  • Less than 7 days before, or no-show: no refund. You may send a substitute participant at no extra cost if you tell us before the course starts.

If we cancel or reschedule a course (for example, too few participants, illness or circumstances beyond our control), you may choose a full refund or a transfer to the new date. We are not liable for your travel, accommodation or other costs.

Approved refunds are paid to the original payment method within 14 days. Nothing in this section limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

5. Intellectual property

All content on the website and in our training materials, including text, logos, images, course notes, templates and software, belongs to AUK or its licensors and is protected by copyright and other laws. You may view the website and use course materials for your own personal or internal business learning. You may not copy, sell, share, publish or adapt them without our written permission.

6. Third-party links and services

The website may link to other sites and services, including our online training platform and PayFast. We do not control them and are not responsible for their content or practices. Their own terms apply when you use them.

7. Limitation of liability

To the fullest extent the law allows:

  • the website and its content are provided “as is”, and we do not guarantee that it will be uninterrupted, error-free or free of harmful components;
  • we are not liable for any indirect or consequential loss, or for loss of profit, business or data, arising from your use of the website or reliance on its content;
  • our total liability to you for any claim relating to a booking is limited to the amount you paid us for that booking.

Nothing in these terms excludes liability that cannot be excluded under South African law, including liability for gross negligence or fraud.

8. Privacy

We handle your personal information as described in our Privacy Policy, which forms part of these terms.

9. Changes to these terms

We may update these terms from time to time. The updated version applies from the “Last updated” date. A booking is governed by the terms in force when you made it.

10. Governing law and disputes

These terms are governed by the laws of the Republic of South Africa. We will try to resolve any dispute in good faith first. If that fails, the courts of Gauteng, Johannesburg, have jurisdiction.

11. Contact us

AUK Marine and Mining (Pty) Ltd
Email: info@auk-maritime.com
Phone and WhatsApp: +27 67 045 1672