Privacy Policy – AUK Marine and Mining

Last updated: 16 October 2026

This Privacy Policy explains how AUK Marine and Mining (Pty) Ltd (“AUK”, “we”, “us”) collects, uses, shares and protects your personal information when you use www.auk-maritime.com (the “website”). We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who we are

AUK Marine and Mining (Pty) Ltd
Registration number: 2012/099242/07
104 Bellairs Manor, 120 Bellairs Drive, North Riding, Johannesburg, South Africa
Phone and WhatsApp: +27 67 045 1672
Email: info@auk-maritime.com

We are the “responsible party” for the personal information described in this policy. Our Information Officer is Ashwani Pathak, registered with the Information Regulator. You can reach the Information Officer at info@auk-maritime.com.

2. What we collect

  • Enquiries and contact forms: your name, email address, phone number, company name and the message you send us.
  • Workshop and training bookings: your name, contact details, company, the course you book, and any details needed to run the course or issue a certificate.
  • Payments: payments are processed by PayFast. We receive confirmation of payment and basic transaction details. We do not see or store your card or bank login details.
  • Marketing sign-ups: your name and email address, if you ask to receive news, catalogues or updates from us.
  • Website usage data: technical information such as your IP address, browser, device, pages visited and how you reached the site, collected through cookies and analytics tools.

We collect this information directly from you, or automatically through your use of the website. Please give us accurate information, and tell us if it changes.

3. Why we use it

  • To respond to your enquiries and provide quotes.
  • To process bookings and payments, deliver training, and issue certificates and records.
  • To send you marketing emails, only if you have given consent. You can withdraw consent at any time (see section 8).
  • To keep the website secure, prevent fraud and fix technical problems.
  • To understand how the website is used so that we can improve it.
  • To meet legal, tax and accreditation record-keeping duties.

We use your information only for these purposes, or for a closely related purpose. We do not sell your personal information.

4. Who we share it with

We share personal information only with service providers who help us run the website and our services, and only as needed:

  • PayFast: payment processing for workshop and training bookings.
  • xneelo: website hosting and email.
  • Google: website analytics and search tools (Google Site Kit, Google Analytics and Search Console).
  • CookieYes: management of cookie consent.
  • Wordfence and UpdraftPlus: website security and backups.
  • Professional advisers, accrediting bodies and authorities where the law or our accreditation requires it.

Some of these providers, such as Google, may process information outside South Africa. Where that happens, we rely on providers that are bound by data protection obligations comparable to POPIA.

5. Cookies

Cookies are small files stored on your device. We use:

  • Necessary cookies that make the website work and keep it secure.
  • Analytics cookies that show us how visitors use the website. These are used only if you accept them.

When you first visit, our cookie banner lets you accept or decline non-essential cookies. You can change your choice at any time using the cookie settings link on the website. You can also block or delete cookies in your browser settings. If you block all cookies, some parts of the website may not work properly.

6. How long we keep it

  • Enquiries: up to 24 months after our last contact with you.
  • Booking and payment records: 5 years, as required for tax and accounting purposes.
  • Training and certificate records: for as long as our accreditation or the law requires.
  • Marketing sign-ups: until you unsubscribe or withdraw consent.
  • Analytics data: according to the retention settings of the analytics tool.

When we no longer need information, we delete it or make it anonymous.

7. How we protect it

We take reasonable technical and organisational steps to protect your information, including secure hosting, security monitoring, access controls and regular backups. No system is completely secure. If a security breach affects your personal information, we will notify you and the Information Regulator as POPIA requires.

8. Your rights

You may, at any time:

  • ask what personal information we hold about you and request a copy;
  • ask us to correct or update it;
  • ask us to delete it, where we have no legal reason to keep it;
  • object to our processing of it;
  • withdraw your consent to marketing, by using the unsubscribe link in any email or by contacting us.

To use any of these rights, email info@auk-maritime.com. We may ask you to confirm your identity first. We aim to respond within 30 days.

If you are not satisfied with how we handle your information, you may complain to the Information Regulator of South Africa (www.inforegulator.org.za).

9. Children

The website and our services are not directed at anyone under 18. We do not knowingly collect personal information from children.

10. Links to other sites

The website links to other sites, including our online training platform (training.auk-maritime.com) and PayFast. Those sites have their own privacy policies, and we are not responsible for how other organisations handle your information.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. Continued use of the website after an update means you accept the updated policy.

12. Contact us

Questions about this policy or your personal information: info@auk-maritime.com or +27 67 045 1672.